職務描述
COMPANY DESCRIPTION
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.
At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
POSITION OVERVIEW
Job Purpose
Ralph Lauren is seeking a motivated, detail-oriented digital commerce professional to join the Hong Kong and Taiwan eCommerce team. The role will support the day-to-day operation of Ralph Lauren’s brand websites, omni-channel order management, and third-party digital commerce partnerships. The successful candidate will work closely with cross-functional teams and external partners to ensure accurate site execution, efficient order operations, and seamless client experience.
The role will support RalphLauren.com.hk, RalphLauren.com.tw, and current or future third-party digital commerce programmes across Hong Kong and Taiwan.
ESSENTIAL DUTIES & RESPONSIBILITIES
Key Responsibilities
Website and Content Operations
• Manage and update website content, campaign banners, landing pages, and product listings accurately and within agreed timelines.
• Ensure product information—including descriptions, imagery, categorization, pricing, and promotional details—is accurate, consistent, and aligned with brand guidelines.
• Prepare clear creative and design briefs for the development of on-brand digital assets.
• Complete pre-launch and post-launch quality checks to ensure promotions are accurately configured and displayed.
• Conduct regular site checks to identify and resolve content, navigation, pricing, and customer-experience issues.
• Work with Merchandising and Planning teams to resolve product-data, assortment, and inventory-availability issues.
• Coordinate with internal stakeholders to ensure campaigns and product launches are executed accurately and on schedule.
Order and Omni-Channel Operations
• Support daily order operations across brand.com and relevant third-party channels, including order monitoring, issue resolution, and operational follow-up.
• Monitor order workflows and proactively identify potential issues, bottlenecks, or risks to the client experience.
• Coordinate with Retail, Logistics, Client Services, Technology, and Digital teams to resolve order-related issues effectively.
• Support omni-channel services and processes, ensuring consistent execution across online and offline touchpoints.
• Identify opportunities to improve order-management processes, operational efficiency, and the overall client experience.
Digital Projects and Site Optimization
• Partner with Retail, Technology, Supply Chain, Marketing, and other cross-functional teams to support digital campaigns and online-to-offline initiatives.
• Support digital projects, platform enhancements, testing, and implementation activities.
• Monitor site performance and client-experience issues, coordinating with relevant stakeholders to deliver improvements.
• Support user-acceptance testing for site releases, new functionality, and operational enhancements.
• Assist with the launch and ongoing operation of third-party digital commerce partnerships.
• Track relevant eCommerce performance indicators and provide operational insights and recommendations where required.
EXPERIENCE, SKILLS & KNOWLEDGE
Requirements
• Bachelor’s degree or equivalent qualification; university degree preferred.
• At least five years of experience in eCommerce operations, preferably within the retail, fashion, luxury, or consumer-goods sectors.
• Strong understanding of eCommerce operational processes and key performance indicators.
• Experience in using eCommerce platforms or enablers, such as Salesforce Commerce Cloud, is preferred.
• Experience with content management systems and basic knowledge of HTML and CSS is an advantage.
• Experience with digital analytics, tracking, or testing tools, such as Adobe Analytics or Google Analytics, is an advantage.
• Fluent in written and spoken English and Chinese, including Cantonese and Mandarin.
• Strong organizational, communication, and interpersonal skills, with a client-focused mindset.
• Proactive and solution-oriented, with the ability to priorities tasks, resolve problems, and escalate issues appropriately.
• Collaborative, adaptable, and resourceful, with the ability to work effectively across multiple teams.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint.
